At Glowellaco, customer satisfaction is very important to us. We want you to feel confident when shopping with us. Please review our Return & Refund Policy below before making a purchase.

Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused and unopened

• In its original packaging

• In the same condition that you received it

• Not damaged, tested, or altered

• Accompanied by proof of purchase or order confirmation

For hygiene and safety reasons, cosmetic and beauty products that have been opened, used, swatched, or tested cannot be returned.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used cosmetic products

• Products with broken seals or damaged packaging caused by customer handling

• Items marked as final sale

• Gift cards

• Promotional or clearance items, unless defective or damaged

• Items returned without approval from our customer support team

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, please contact us within 7 days of delivery at Support@glowellaco.com.

Please include:

• Your order number

• A clear photo or video of the issue

• A photo of the packaging and shipping label

• A short description of the problem

Once we review your request, we will provide the next steps. If the issue is approved, we may offer a replacement, refund, or store credit depending on the situation.

How to Start a Return

To request a return, please contact us at:

Email: Support@glowellaco.com

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

If your return request is approved, we will provide return instructions and the return address.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

Original shipping fees are non-refundable unless otherwise stated.

We recommend using a trackable shipping service, as Glowellaco is not responsible for returned packages that are lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your bank or payment account, depending on your payment provider.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at Support@glowellaco.com.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us with your order details and photos of the issue.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at Support@glowellaco.com.

We can only cancel an order before it has been processed or shipped. Once an order has been shipped, it cannot be canceled.

Contact Information

If you have any questions about returns or refunds, please contact us:

Email: Support@glowellaco.com
Phone: 9837670225
Address: 902 Waterway Village Ct, Greenacres, FL, United States