At Glowellaco, we want your shopping experience to be smooth, clear, and worry-free. Please review our shipping and delivery information below before placing your order.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Processing time includes order verification, quality checking, and preparing your package for shipment. Orders are not typically processed or shipped on weekends or public holidays.

During peak seasons, promotional periods, or high order volume, processing may take slightly longer. If there is any significant delay with your order, we will notify you by email.

Shipping Time

After your order has been processed and shipped, the estimated delivery time is:

8–15 business days

Delivery times may vary depending on your location, shipping carrier, weather conditions, customs processing, holidays, or other unexpected delays beyond our control.

Total Estimated Delivery Time

The total estimated time from placing your order to receiving your package is:

Processing Time: 1–3 business days
Shipping Time: 8–15 business days
Total Estimated Delivery Time: 9–18 business days

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow some time for the tracking number to update after it has been issued. Tracking information may take 24–72 hours to appear in the carrier’s system.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

Glowellaco is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at Support@glowellaco.com. We will do our best to assist you before the order is shipped.

Lost, Delayed, or Stolen Packages

Once an order has been shipped, delivery is handled by the shipping carrier. Glowellaco is not responsible for delays caused by the carrier, customs, weather, or other factors outside our control.

If your tracking shows that your package was delivered but you did not receive it, please check with your local carrier, neighbors, household members, or building management first.

If you still need help, please contact us and we will do our best to assist you.

Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise.

Order Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We can only make changes or cancel an order before it has been processed or shipped. Once an order has been shipped, we are unable to cancel or modify it.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: Support@glowellaco.com
Phone: 9837670225
Address: 902 Waterway Village Ct, Greenacres, FL, United States